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Welcome to Closely Knit. We’re happy to have you here. We are committed to making our Terms and Conditions as easy to read and understand as possible.

Please read the following terms and conditions of use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.

All prices are in Australian Dollars (AUD).

copyright

All content (including images and text) on this website are the property of Closely Knit and cannot be used or reproduced without permission.

product availability

Our cushions are generally in stock however some colours may not be. Customers can still order and delivery will take approximately 3-4 weeks.

We have some stock in our chunky knit range ready to ship however if you require yours urgently please contact us to check if the item you’re after is in stock first.

Some orders can take 4 weeks.

shipping

Within Australia: Our prices include shipping within Australia accept where an item from our chunky knit range is added to your order –a flat rate of $15 will be added at checkout.

Shipping outside Australia: Contact us for freight charges, as postage costs are dependent on product weight.

returns

Closely Knit will gladly exchange items that are damaged. Email us a picture of the item and we will exchange the item

Your purchased product must return to us in a new condition – unwashed or used, tags on and in its original packaging.

Our return policy applies to all purchases made through our site including items purchased via Afterpay.

refunds

A full refund will be granted only when a faulty item is returned and we do not have a replacement of the same item in stock.

There are no refunds on sale items or for change of mind.

If a refund is accepted we will notify Afterpay to release the payments you made back into your nominated account.

Please note: Afterpay may still require you to make payments while your return is being processed by our system. Please see Afterpay terms and conditions here.

nature of handmade

Our handmade items are sometimes perfectly imperfect and not considered a design fault.

Merino wool is fluid, which is why they are so scrumptious however it can mean that sizes may vary slightly to those listed under the product descriptions. Size and colour variations are not considered a design fault.

Moroccan throws are handmade on wooden looms so some imperfections are also characteristic of handmade.

Amendment to your order

As your item is made to order we cannot accept any cancellations. If you have had a change of mind regarding the size or colour chosen please email us within 24 hours of your order being placed and we will try to help.

This is a demo store for testing purposes — no orders shall be fulfilled.