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Welcome to Closely Knit. We’re happy to have you here. We are committed to making our Terms and Conditions as easy to read and understand as possible.

Please read the following terms and conditions of use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.

All prices are in Australian Dollars (AUD).

copyright

All content (including images and text) on this website are the property of Closely Knit and cannot be used or reproduced without permission.

product availability

All items are generally in stock. On the occasion some cushions may be made to order where stock numbers are low. Delivery will take approximately 3-4 weeks.

shipping

Within Australia: Our prices include free shipping within Australia accept where an item from our throw range is added to your order –a flat rate of $15 will be added at checkout. Throws are considered a bulky item hence the freight cost.

Free shipping for orders over $650.

International Shipping: We ship cushions to New Zealand, UK, USA, Canada and Singapore.  Freight cost will be calculated at checkout. For items other than cushions or where your country falls outside the areas stated Contact us for freight charges and we can issue a Paypal invoice and provide a freight quote for your country.

refund and return policy

Refunds

We will happily offer you an exchange, store credit or a refund on items that are damaged or faulty.

If you simply change your mind on an item you have purchased we will happily exchange, refund or provide a store credit as long as our conditions of returns are met.

There are no refunds or exchanges on sale items.

For items returned for a refund, Closely Knit will refund you the purchase amount minus any merchant fees we may have incurred as a result of the purchase and initial shipping costs ($10 per cushion or the shipping cost presented at checkout where applicable) (if any). We are more than happy to provide you with information on what merchants charge for each transaction.

Important notes:

  1. Refunds will be granted at the price paid at checkout.
  2. Afterpay may still require you to make payments while your return is being processed by our system. Please see Afterpay terms and conditions here.
  3. If upon inspection the returned item is found not to have met any one of these conditions, we may choose not to issue a refund, exchange or store credit.

Returns

Conditions of return:

  1. Items must be returned within 14 days of purchase (21 days for International customers). Any items returned after 14 days of purchase (21 days for International customers) will not be accepted unless prior notice or terms have been agreed upon.
  2. Items must be in original condition.
  3. We understand that sometimes it is difficult to keep original wrapping intact, however all items must be sent back with protective wrapping to avoid damage in transit
  4. For change of mind purchases, customers are responsible for postage costs and merchant fees for items returned to Closely Knit. Those costs are listed above under the heading refunds.

sale prices

We will provide a one-time price adjustment in circumstances where a purchase is made and the price is now advertised lower than the purchase price. This price adjustment will only be made within 7 days of initial purchase.  Email us.

nature of handmade

Our handmade items are sometimes perfectly imperfect (e.g coloured threads interwoven within our handmade Moroccan Throws). These imperfections are not considered a design fault.

Merino wool is fluid, which is why they are so scrumptious however it can mean that sizes may vary slightly to those listed under the product descriptions. Size and colour variations are not considered a design fault.

Pom Poms can become loose on the cushions and are easily tied back on. Our cushions have approximately 28 pom poms and any pom poms that come off or become loose are not considered a design fault – its just inevitable and will happen with use.

Moroccan throws are handmade on wooden looms so some imperfections are also characteristic of handmade.

privacy policy

Your privacy is important to us. Contact information collected is only used for the purpose of processing any orders. We appreciate your information is confidential and will never be provided to parties external to Closely Knit. You are free to unsubscribe from our mailing list and you will never be added without your consent.